Terms of service

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Terms of Service

These Terms of Service govern your use of the Brookers Western Wear website and your purchase of products from us. By using our website or placing an order, you agree to these terms.

About us

Brookers Western Wear is operated from:

9 Martlet Court
Rudgwick
Horsham
West Sussex
RH13 3GF
United Kingdom

You can contact us at contact@brookerswesternwear.co.uk.

Products and availability

We take reasonable care to ensure that product descriptions, images, colours, sizes, and prices are accurate. However, colours may appear differently depending on your device, and products may vary slightly from their images.

All products are subject to availability. We may limit quantities or stop selling a product at any time.

Orders

When you place an order, you are making an offer to buy the products selected. Your order is accepted when we send you an order-confirmation email. We may cancel or refuse an order if a product is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, or we reasonably believe an order has been placed fraudulently.

If we cancel an order after payment has been taken, we will issue a full refund.

Prices and payment

Product prices are shown on our website. Delivery charges and any other applicable charges will be shown during checkout before you complete your order.

Payment must be made using one of the payment methods available at checkout. By submitting payment details, you confirm that you are authorised to use the relevant payment method.

Delivery

We will send your order to the delivery address provided at checkout. Delivery times are estimates unless we have agreed a specific delivery date with you.

We are not responsible for delays caused by events outside our reasonable control, including carrier delays, severe weather, strikes, or customs delays. If your order does not arrive or arrives damaged, please contact us at contact@brookerswesternwear.co.uk.

Returns and refunds

Our returns and refunds are handled according to our Returns and Refunds Policy.

This does not affect your statutory rights. If a product is faulty, damaged, incorrect, or not as described, please contact us so that we can provide an appropriate remedy under applicable consumer law.

Intellectual property

All content on this website, including text, photographs, logos, graphics, product descriptions, and designs, belongs to Brookers Western Wear or our licensors. You must not copy, reproduce, modify, distribute, or use this content without our written permission.

Acceptable use

You must not use our website for unlawful purposes, attempt to gain unauthorised access to our systems, interfere with the operation of the website, or submit false or misleading information.

Limitation of liability

Nothing in these terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to this, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from events outside our reasonable control.

Privacy

We process personal information in accordance with our Privacy Policy. By using our website, you acknowledge that your information will be handled as described in that policy.

Changes to these terms

We may update these Terms of Service from time to time. The version in effect when you place an order will apply to that order.

Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, this does not remove any mandatory rights or protections available to you under the laws of the country where you live.