Refund policy

Returns and Refunds

You have the right to cancel your order within 14 days of receiving your goods, without giving a reason. After telling us that you want to cancel, you must send the goods back within a further 14 days.

To start a return, contact us at contact@brookerswesternwear.co.uk with your order number and the items you wish to return.

Return address

Brookers Western Wear
9 Martlet Court
Rudgwick
Horsham
West Sussex
RH13 3GF
United Kingdom

You are responsible for the cost of returning unwanted items. We recommend using a tracked delivery service and keeping your proof of postage, as we cannot be responsible for items lost in transit.

Returned items should be unworn, unused, unwashed, and in their original condition with tags attached where applicable. Please take reasonable care of the goods while they are in your possession. This does not affect your legal rights if an item is faulty, damaged, or not as described.

Once your return is received, we will process your refund within 14 days. We will refund the original payment method, including the cost of standard delivery. Any additional cost for an upgraded delivery service will not be refunded.

If an item is faulty, damaged, incorrect, or not as described, please contact us at contact@brookerswesternwear.co.uk as soon as possible. We will arrange an appropriate remedy in accordance with your legal rights, and we will cover reasonable return postage costs where the item is confirmed to be faulty or incorrect.

This policy does not affect your statutory rights under UK consumer law.